Privacy Policy

This Privacy Policy describes how mugleam.com(the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor WooCommerce.

Order information

• Examples of Personal Information collected: name, company name, billing address, shipping address, payment information (including credit card numbers or bank transfer details), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, and communicate with you regarding your orders and customer support.
  Source of collection: collected from you.
• Source of collection: collected from you.
• Disclosure for a business purpose: our e-commerce platform (WooCommerce), payment gateways (such as PayPal or Stripe), and shipping/logistics providers (such as DHL, FedEx, or UPS).

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or bank details), email address, phone number, company name, and tax ID.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: our e-commerce platform (WooCommerce), payment gateways (such as PayPal or Stripe), and shipping/logistics providers (such as DHL, FedEx, or UPS).

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/document/privacy-policy/.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We share your information with third-party logistics and shipping providers (such as DHL, FedEx, or UPS) solely for the purpose of delivering your orders and providing tracking updates.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• The performance of a contract with you: For example, when we process your order information (name, address, payment details) to fulfill our sales contract, arrange shipping, and issue invoices.
• Compliance with a legal obligation: For example, when we retain transaction records for tax and accounting purposes as required by law.
• Our legitimate interests: For example, to secure our website (WooCommerce), prevent fraud, and ensure the smooth operation of our B2B services, provided these interests do not override your fundamental rights.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

GDPR

If you are a resident of the European Economic Area (“EEA”), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through our contact information below.
Your Personal Information will be processed initially in the region where our servers are located and may be transferred outside of Europe for storage and further processing, including to Canada and the United States. We ensure that such transfers comply with applicable data protection laws.

CCPA

If you are a resident of California, you have the right to opt out of the “sale” of your personal information. Please note that we do not sell your personal information to third parties; however, we provide this notice to ensure full transparency and compliance with the California Consumer Privacy Act.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
woocommerce_items_in_cart	Used to detect if there are items in the cart. This helps the site determine when to show specific cart-related messages.
woocommerce_cart_hash	Helps WooCommerce determine when cart contents/data changes.
wp_woocommerce_session_	Contains a unique code for each customer so that the system knows where to find the cart data in the database for each customer. No personal information is stored in this cookie; it simply links to a database entry.
wordpress_logged_in_	Indicates when a user (usually an admin or registered B2B customer) is logged in, and who they are. This is essential for account management.
wordpress_sec_	Used to verify user identity during login sessions to ensure security.

Reporting and Analytics

Name	Function
_ga	Used to distinguish unique users by assigning a randomly generated number as a client identifier. It is used to calculate visitor, session, and campaign data for the site’s analytics reports. (Google Analytics)

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last only until you stop browsing and close your browser, while persistent cookies remain stored until they expire or are manually deleted. Most of the functional cookies we use are persistent and typically expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies through your browser settings. Please keep in mind that removing or blocking certain cookies may negatively impact your user experience, and parts of our website (such as the shopping cart or login functions) may no longer be fully accessible.
Most browsers automatically accept cookies, but you can usually choose to change your settings to prevent acceptance or to notify you when a cookie is being sent. These settings are often found in the “Tools” or “Preferences” menu of your browser. For more detailed information on how to modify your browser settings or block cookies, please refer to your browser’s help file or visit www.allaboutcookies.org.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

If you have any questions about our privacy practices, or if you would like to exercise your data protection rights, please contact us by email at:
Email: info@mugleam.com
We aim to respond to all legitimate requests within [7] days.

Last updated: 2026/4/15